Testimonials

I would like to express my sincere appreciation for the outstanding hearing examination I received during my recent visit. Throughout my experience, I found the examination to be exceptionally thorough, precise, and detailed. It was, without question, the most accurate and comprehensive hearing evaluation I have ever experienced. I particularly appreciated the care taken to explain the process and ensure that the results were as informative and meaningful as possible. The professionalism and attention to detail demonstrated throughout the examination gave me a high degree of confidence in the evaluation. I believe this level of service deserves recognition, and I wanted to take a moment to share my appreciation. Thank you for providing such an exceptional patient experience.

CFI_Randy

Great staff and excellent doctor.

Sharon Houran

Always professional and friendly. Gives options and explains directions completely.

N Whyte

I needed an auditory test for an upcoming surgery. I was expecting a high pressure sales effort to buy an expensive aid. Turns out it didn't happen and their prices are similar to others.

Bob Vanderveen

They were very professional, kind, and totally listened to my unusual situation. Made me feel like I was their only patient

Robin Walker

Good people. Reliable and knowledgeable. Good price.

Debi Neuman

Dr. Kelly Lyons is the best, she goes above and beyond to help you with any questions you mit have about your hearing aids to figure out any issues.

cindy sanford

Friendly, efficient & honesty could not have been better.

Alvin Barnes

I’ve had a great experience so far. I get my hearing aids in a few days. Kelly is wonderful to work with!

Mike & Jennifer Lillie

Very courteous and helpful

John Marsh

Great staff great service

dee danforth

The team there is great. They don’t try to up sell you on hearing aids. I think they are pretty honest and good at what they do

Kenneth Kilmer

Very happy that I chose McDonald. Dr. Lyons gave me a thorough examination and took the time to explain my options in a way I could understand. She was very helpful, and seemed to genuinely care about getting me the hearing improvement that I needed. My sister-in-law is a patient there, and her praise for the office persuaded me to seek out their help. I am glad that she did, and I will gladly recommend Mcdonald to anybody who asks.

Jon Schuster

1st visit was great. Got all the info I need for now.

Sharon DeWinter

Great service from knowledgeable and friendly staff people.

Richard Townley

The personalized care given here is exceptional!

Leigh Wilson

Very good, thanks

Green Plant

I love Dr Kelly she is so good at what she does. She is full of life. Makes you so comfortable

Sandy Sharpe

McDonald is great the best audiologist ever the best in service all the staff are great

Dave Swanson

Always a good visit with everyone at McDonald’s they really know how to make things happen.

Bob

Very well put together

Sherilyn Plite

Kellie is the best! She is wonderful

Craig Gates

We experienced thorough, competent and compassionate care at McDonald Audiology. I brought my mother in to have her hearing tested for the first time, suspecting she was experiencing a loss. James Faassé was her Hearing Instrument Specialist and he treated her with such kindness and care. From start to finish he explained the process clearly, took time to answer her questions and explained her results in a way that made the information easy to understand. It was clear that she needed hearing support. He is a true advocate for people experiencing life to the fullest by being able to hear clearly and participate completely with the world around them. As an educator, I really appreciate that point of view. When we came in for delivery he took ample time with her to adjust the hearing aids to her specific needs. He patiently helped her learn how to maintain them and helped her learn the new technology on her phone to make adjustments when needed. He was a pleasure to work with and I am grateful for his kind and patient demeanor. She felt heard and I know she will be comfortable asking further questions and inquiring about further adjustments as time goes on. He made the experience really positive for her and it continues to be! My mother can hear clearly again and she’s back to her chatty, happy self-less confused and more relaxed.

Angie Royce

Have done business with McDonald Audiology for well over 10 years with purchasing a couple of sets of hearing aids. Kelly has been a joy to work with and very responsive if I have a question or have a problem. I have lost one, had my dog eat one and they happily helped me with replacements.

Kim Gary

Always helpful; caring and concerned about my wel being

Fred Peacock

Love Kelly and Laurie!! So very kind and helpful! Wouldn’t go anywhere else!!!

Kathy Zylstra

Friendly courteous staff. They listen to my concerns and work to resolve them

Franklin Smith

Very through, explained everything..Great experience!

Diane

Any problem I’ve ever had has been taken care of immediately. Always happy with McDonald’s

Connie Petersen

Very thorough addressing my severe hearing loss

Lawrence Manning

Kelly lyon is awesome. She got me set back up in short order. Also helped with supplies.

Kurt M

Can't say enough good things about the place. Kelly and staff are the best.

Michael Coulson

Great experience and everything was explained to my understanding.

Keith Callis

With Kelly doing the work, all is well.😁

Larry Goodfellow

McDonald Audiology (Kelly) was absolutely fantastic to work with!

Joyce Cataline

Always a cordial and professional experience with the entire staff, Dr. Kelli especially.

David Verwys

Super helpful and knowledgeable definitely recommend to anyone.

ErK PoTTer

Very Satisfied with Kelly and her help. Looking forward to getting my hearing aids

Phyllis Venema

Very personable and professional, take care of things before you even ask. Very happy.

Sylvia DeLodder

Very excellent knowledge was given to me and service when getting my first time hearing aids. Kelly was fun and professional I’m excited to get them next week I do feel they need a brighter sign out front as it was hard to find for me. I rate them excellent Rosalind from Rockford

Rosalind New phone.

Dr. Kelly is the most cordial person, welcoming and truly interested in giving you the best audio care you can get. The office staff is also great. They will help you with any concern at any time in office or over the phone.

Kathleen Rodak

Explained my hearing loss in detail and how hearing aids would help.

loyd hopper

James and Kelley were particularly kind while removing obstinate wax stuck in an ear canal and giving a plan of action to remove the rest of it. The only complaint is that the Greenville office should have the same equipment as the 4 Mile office.

A Howell

Always friendly and will take time to answer questions. Very helpful

Joe Zerlaut

Dr. Kelly has my complete confidence to always give the best care and advice. She is professional and friendly. I would advise anyone to check out McDonald Audiology.

Tom Badaluco

Y’all are great! Thank you for care and consideration.

Lois L. Van Broekhoven

Staff is wonderful. Always very helpful.

John Fry

Staff were friendly, knowledgeable and provided thorough explanation of the hearing tests and devices

Gerard Kirkwood

The audiologists and office staff at McDonald Audiology have been professional and courteous to me. I feel like they are genuinely interested in helping me with my hearing disability.

Steven Smith

Dr. Lyons was very thorough with the screening and testing and very informative giving an explanation of the functions and nuances of the hearing aids. Answered all the questions I had and was not "pushy" regarding the various products. I was very satisfied with my visit.

Christine Waleskowski

I wasn't happy with the other company. I had been hurt by some comments they made. Then I meet Kelly, I feel better, I was listen to, I felt I had a say in my care. Best switch I have ever made

Maxine Tromp

They are very good people to work with on the use of our hearing aids. We have been going there since we got our hearing aids, great people, l would recommend them to anyone.

Jack Frey

Short wait time as an emergency walked in before my scheduled time. Staff was efficient & friendly. Testing was thorough.

Beth Makarewicz

In-depth exam, knoledgable with clear explanations. Unrushed.. Could not clean or adjust existing older hearing aids. New aids quoted.

J Skultety

The audiologist was knowledgeable presented the product with enthusiasm.

Jim Karasiewicz

Love these guys. Very understanding. Willing to work with you.

Alan Jones

Everyone was so kind, and super knowledgeable, made this first time experience so easy for my mom!

teri vander jagt

Very professional, great customer service, very good experience with their hearing aids for nearly 10 years.

Bonnie Owen

Always taken care of amazingly everytime I go there…great place and people…Kelly is awesome

Dan Dyer

Excellent and efficient staff. Dr. Kelly Lyons took the time to thoroughly explain each part of the testing and never made me feel pressured in my choices. A friend recommended her to me, and I will be doing the same.

Terri DeVries

Great experience. Kelly is s great audiologist.

Bill_does_photography

Kelly was great..good listener and educator.

Robert Carlton

Great

Debra Schaap

Professional!

ruthann harris

Kelly is an excellent Audiologist and she knows her stuff. Very happy dealing with her as I ordered my new hearing aids. Been having my hearing tests preformed by McDonald Audiology & Hearing for many years and have been very impressed with the quality of the employees that work at this business. Thanks again.

Brent Waldron

It's always a pleasure making an office visit with Kelly. Professional, personable and always putting my needs first. Great place .

Paul Spruit

I go to the alpine ave office and am very very satisfied with the Dr..I arrive with anxiety and leave with calmness. She is great

nancy harrington

So far, very satisfied.

Kal Kamyszek

I received my first pair of hearing aids here. Service was great. Kelly did an amazing job of getting me set up and explaining everything!!

Dale Fedewa

I am always happy and satisfied with the service that I receive. The staff is friendly, and explains everything clearly. I can schedule appointments easily and no long wait time to be seen.

Pat Baker

Been going there for years. And things are changing there. Today I had the pleasure to meet . James T. Faasse. He was very nice and a great person that did a great Hearing Test for me.

Carol Schnabel

Kelly keeps us on the right track and explains everything well. She is friendly and efficient. Office people are nice to keep appointments in order.Thank you.

Charles Albright

Very caring and helpful with all my needs !! Would recommend to everyone

Thomas Smith

They were very helpful and took care of my problems

William Sack

They went over and above to solve a problem I had. Great support and knowledge.

Sharon Heffelbower

I felt like I was in good hands. Knowledgeable help. No pressure, just quality service.

Rolly Smith

Professional and excellent instruction in hearing instrument function and use. I would and have recommended McDonald’s to friends and family for superior service.

Marcia Schuur

As always Mc Donald hearing was a great experience and I always learn sometime new! The staff is so professional yet fun. They are always prompt and encouraging to me when I don't clean my aids like I should . Not lecturing at all. Explained my bill well and I would recommend them in a heartbeat.

Sue Lockwood

Everything went well. James was very kind, considerate and took a lot of time explaining everything to me. I felt very confident in my decision to get hearing aids after talking with him.

Tonnie Smith

Dr. Kelly Lyons is and has always been a first class professional demonstrating comprehensive technical knowledge with a true talent for communication. She easily breaks down a very complicated multifaceted subject into easily understandable facts. Always sensitive to her patients in regard to comprehension, product value and fit. I have and will continue to recommend her to my friends and family. Cary K. Kuenn, BA,MS, BSN, RN

Cary Kuenn

We are so happy that we worked with the staff at McDonald. From start to finish they were friendly, informative, professional, and kind. The hearing test was thorough. The hearing aids we purchased are wonderful. Many thanks to all at McDonald, especially Kelly.

Debbie Szot

Once again, McDonalds Audiology goes to bat for me! Meijer finally offers insurance to cover hearing aids (yay!), Michigan Rehab comes to the assist for a third time, but McDonalds gets me a big discount on my hearing aids. Thanks to Kelly and the gang for all their help and support. If you need hearing aids contact the folks at McDonalds Audiology and if you need assistance in purchasing new hearing aids, contact Michigan Rehab. Thanks everyone!!

Derek Lieverdink

I have had no issues w McDonald hearing since I’ve been there 3 years n counting. Kelly is very knowledgeable, efficient, personal, helpful, and kind. Office staff is courteous and polite. I do not hesitate to give 5* Well done Kelly n “krew”!!!

William Ruhf

Very professional service. She knows her stuff. Highly recommended.

Bob Schoofs

It was informative and pleasant

Jim Blain

A+++ always great

Jeff Rogers

Dr. Kelly and staff are great to work with. Dr. Kelly is so knowledgeable and helpful it’s obvious how passionate she is about her profession. I highly recommend this office!

Robin Pearson

Doc and staff were very kind, patient and compassionate with my higher number mom and I. Highly recommend.

Meghan Martin Kern

They are so helpful at every visit. I highly recommend their products and staff as a 5 star+ office

Nancy Cook

Very nice, prompt service. Friendly staff

Verna Lee Auricchio

Excellent service. Very helpful and kind.

Carl Lonsway

If you are looking for an audiologist, I highly recommend Kelly! Her attention to detail, professionalism and genuine kindness deserves nothing less than a 5 star review!

Judy Wilder

Timely, professional, up-to-date testing and fully explained care. Treatment options very catered to my specific needs.

Gary Anderson

Wonderful staff, pleasant atmosphere. Kelly was very knowledgeable and professional. Always confident she could help my condition without doubt. I will refer McDonald Audiology to anyone in need of hearing services.

Patrick Cederquist

Very pleased with everyone at this office. Appointments always efficient & informative.

Chris Choryan

Helpful and kind

Tony Leale

Very professional and knowledgeable. Answered all my questions and was very thorough. Would recommand them to anyone.

Paul Cummiskey

I have been going to McDonalds since 11/2016. Kelly and Lori inparticular have treated me extremely well. They are professional and customer driven. I cannot imagine going to another hearing professional. Thanks McDonalds.

Bruce Lee

Super satisfied with check up visit. Help and service was completely awesome. Thank you Pam.

James Batema