MEET THE TEAM
Better hearing and a better quality of life can be yours for many years with the help of the right hearing professional. At McDonald Hearing Services, we pride ourselves on developing long-term relationships with our patients. Relationships based on unsurpassed personal service that begins the first time you walk through our doors and continues long after your initial appointment.
Call or text us today at 616-773-2362.
Pamela D. Keenan
Owner, Au.D., CCC-A
Dr. Keenan’s passion is providing the best hearing help by utilizing the latest technology, and the highest standard of care. Her goals are to provide expert diagnoses, counseling, information, hearing aids, hearing aid maintenance and repairs, noise protection plugs, loop systems and hearing accessory items. She enjoys volunteering with local groups such as HLAA (Hearing Loss Association of America) and DHHS (Deaf and Hard of Hearing Services) to help educate the public about hearing and issues surrounding hearing loss.
Outside of work she enjoys spending time with her husband Vernon and two sons Justin and Bryce.
Dr. Shawn Castillo has been practicing audiology since 2002. She joined McDonald Audiology in 2013, after moving back to her home state of Michigan. Prior to working at McDonald Audiology, she worked at Northwestern University and Northwestern Memorial Hospital in Chicago. She attended Michigan State University where she obtained her Bachelor of Arts in Communication Disorders in 2000. Subsequently, she attended the University of Connecticut, where she received a Master’s degree in Audiology in 2002. In 2005 she completed the Doctor of Audiology degree at the George S. Osborne College of Audiology at Salus University (formerly known as the PCO School of Audiology). She also has a Certificate of Clinical Competence in Audiology (CCC-A) and is licensed by the State of Michigan Board of Audiology. She served as co-VP of the Ways and Means board position for the Illinois Academy of Audiology from 2010 – 2012.
Dr. Castillo enjoys working with patients of all ages and backgrounds. Her goals are to provide her expertise to meet every patient’s individual communication needs. She really enjoys connecting with patients to meet their better hearing goals.
Fred Kacos Jr.
Fred began helping the hearing impaired back in 1984. He joined the McDonald Audiology Group in 1989. “I wasn’t sure if I would like the work, but I’ve found it rewarding in many ways. By honestly striving to do the best for the patients served, I’ve developed relationships and made friends along the way. And now, I’m beginning to see the children of those families placing their trust in me as someone who is there to help with their hearing needs as well, so, I this really has been a rewarding career. It’s great to be able to say your work or job is a pleasure, I’m truly the fortunate one”.
Also, Fred worked 5 years as a “State of Michigan Licensing Examiner” for incoming candidates seeking licensure in the hearing health field.
Fred is married to RoxAnn. Together they had three sons and a daughter, and now, three grandsons and one granddaughter blessing him as well. No pets, but several guitars. Music is the hobby and life long endeavor, along with travel.
Kelly received her Bachelor’s degree in Communication Sciences and Disorders from Central Michigan University and earned her Doctor of Audiology degree from Wayne State University. Her motivation comes from her father having a hearing loss due to a traumatic event as a child.
She was born and raised on the west side of Michigan and is excited to be back and practicing in the Grand Rapids area. She enjoys traveling, gardening and spending time at the beach.
I have been employed with McDonald Hearing Co. since November of 2013. My duties include Accounts Payables, Receivables and Payroll. I am a graduate from Catholic Central HS and Davenport University with an Associate’s Degree in Accounting.
I have 4 children, a daughter-in-law & son-in-law and currently 2 grandsons.
During my free time, I love to spend time with family & friends & being outdoors enjoying our 4 seasons in Michigan.
Patient Care Coordinator
Cheryl is the Patient Care Coordinator at our Grand Rapids location. She has many years of customer service experience and loves a new challenge. Whether over the phone or in person, she will greet you with a smile and make sure that all of your needs are met. Personal attention and genuine concern for patients are her priority.
Cheryl and her husband Ed have a blended family of 5 children and 4 grand babies. She loves decorating, watching movies, and spending time with family.