Did you realize that you can help potential patients and your health provider at the same time simply by providing a brief, honest review online?
Seeing as an increasing number of people rely on online reviews in selecting a healthcare provider, simply sharing your experiences can push someone to finally get the help they need. Additionally, you can enable your hearing care professional to attend to any concerns that could improve the practice—in turn ensuring a positive experience for future patients.
Are you ready to make a difference in people’s lives? Below are four additional reasons you should review your hearing care provider on the web.
1. It’s easy to publish a review online
Numerous hearing care providers have a website with a web page dedicated to reviews, and this is the preferred place to start. Simply navigate to the website, find the review page, and submit a quick review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally get the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal suggestions.
That means 8 out of 10 people will take your review as sincerely as a personalized recommendation. So if you had a pleasurable experience, submitting a favorable online review is by far the best way to get the message out, supporting other people to get the same high quality of care.
3. You can help provide a fair picture of the practice
Research indicates that people are appreciably more likely to post reviews after a bad experience than after a positive one. This renders a negativity bias that can portray the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Whether the negative reviews are warranted or not, they will get posted. And if the positive experiences go unpublished, this will generate a distorted picture. If you are convinced the practice is deserving of a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also believe that seeking to resolve issues privately is the best place to start.
If you’ve had an unfavorable experience, it’s almost always best to first get in touch with the practice privately. Often times, the issues can be resolved whereby both parties are pleased. Although, if the issues were not remedied to your approval, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to post respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about a better experience for prospective patients.