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Our Professional Staff

Richard McDonald, Founder, CEO & President

Richard received his Business Degree from Davenport University. He has contributed 45 years of professional service and commitment to helping those in need of hearing health care. Richard has seen the hearing aid industry grow from analogy hearing aids to the newest technology in digital programmable instruments. Patients are now receiving the benefits from hearing aids more then ever before. He is a licensed Hearing Aid Dealer and a Hearing Instrument Specialist. Richard received his certification through the International Hearing Aid Society. The opportunity to attend St Mary's Preparatory School and Barbara Hall Military Academy provided him with the leadership skills, discipline, integrity and honestly that is needed to become a successful entrepreneur.

Richard served as President and on the Board of  Directors of the Michigan Hearing Aid Society and was instrumental in getting licensing passed in the State of Michigan for Hearing Aid Dispensers. He worked and provided information to insurance  providers to help on pricing for hearing aids and services before it became a benefit to their members. Richard has received the Diamond award in 2004-2006 for outstanding performance in his field. He also received a Recognition award from 2004-2005 with the Hearing Starkey Alliance. Richard is an avid golfer and enjoys vacationing in Florida with his family and friends.


Sandra McDonald, Co-Founder & Vice President

Sandra received her Business Degree from Grand Rapids Community College and has over 31 years experience as a Hearing Instrument Specialist licensed by the Board of Hearing Aid Dealers. She received her certification from the International Hearing Aid  Society. Sandra is the Executive Administrator for all locations and is responsible for office procedures and operating polices. She believes that by communicating the specific benefits based on each patient's individual feelings and needs, we can help them begin to see our recommendation as a quality of life investment, not as a cost they must reluctantly endure as the result of a hearing disability.

Sandra is a member of Alliance of Women Entrepreneur and National Association of Female Executives. She loves to spend time with her five grandchildren and enjoys supporting them in their many activities.


Pamela D. Keenan, M.A., CCC-A

Pamela is originally from the Lansing area and is a certified audiologist licensed in the state of Michigan. She graduated from Central Michigan University with her Bachelor of Science degree in Communications Disorders in 1991. She then received her Masters of Arts Degree in Audiology from Michigan State University in 1992. Pamela is currently working on her Doctor of Audiology Degree from Pennsylvania College of Optometry. Pamela's 16 years of combined experience with the training she received from the Veterans Affairs Medical Center, Oyer Speech, Language & Hearing Clinic, Internship with Starkey Laboratories in Minnesota and McDonald Audiology & Hearing Health Care has provided her with hands on exposure to all aspects of the hearing health care field. She is a member of American Speech-Language-Hearing Association, Michigan Academy  of  Audiology and American Academy of Audiology. Pamela lives in Kentwood and enjoys spending time with her husband Vernon and sons Justin and Bryce.   


Frederick Kacos Jr.

Fred brings 24 years of experience in the hearing health care field. He is a Board Certified Hearing Instrument Specialist and is also certified through the International Hearing Aid Society. Fred served as a test examiner with the State of Michigan for 5 years for Hearing Aid Dispensers licensing. In his spare time he enjoys playing in his band and entertaining others with his many musical talents. He lives in Rockford with his wife Roxanne.

 

 

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